FREQUENTLY ASKED QUESTIONS
How
can I access the University's network?
Where are the open
computer laboratory complexes, and what are their hours?
Is there a limit on
how long I can use the internet services?
Does Computer Center
provide service to persons with disabilities?
How do I get my computer
connected to the network from my Dormitory?
Does Computer Center
organize training software programs?
Where Can I Access
A Printer?
What should I do if
I left something in a computer lab?
How Do I Access Library
Resources from Home?
Are There University
Computer Usage Policies?
Does Computer Center
provide support for designing personal Web page?
What is e-mail?
Is there any e-mail
service at Bogazici University?
How can I obtain an
e-mail account?
Are there any rules
about the usage of these accounts?
Are the accounts of
leaving instructors deleted?
How do I find a coworkers
address?
I just received a
new computer how do I receive e-mail?
How do I configure
my e-mail client and secure POP connection?
How to configure
SMTP authentication ?
E-mail Not Being Sent,
Why?
What should I do if
I still have problems with my e-mail account?
How do I receive my
email from home?
How can I develop
a class e-mail list?
How Do I Transfer
My Address Book(s) To Another Computer?
What is Webmail?
How to establish a
secure connection to webmail service?
How can I change my
password?
What should I do if
I forgot my password?
Can I change or get
my password by phone?
I couldn't find my
name on Student Search, why?
Do my personal informations
exist in Computer Center Database?
How Do I forward my
e-mails to my account other than Bogazici University?
What is Quota?
How can I check the
quota of my account?
What happens when
quota is full?
Is there any warning
about over-quota?
Why is there a quota
application?
How is the quota capacity
determined?
Which e-mail software
should I use?
What is SPAM?
Why is there SPAM?
Is our University
be targeted by SPAM?
Does our university
produce SPAM?
Who can do what in
SPAM subject?
What is a Computer
Virus?
What kinds of viruses
are present?
How do viruses infect?
What kind of harms
viruses can cause?
What is a Trojan horse
program?
What is a Worm?
What must be done
in order to avoid viruses?
Where can we obtain
Antivirus and Security software?
Where can I find the
latest news about viruses?
Which licensed software
are available at our University?
Where can I find software?
How can I access License
server?
What is software update?
Where can I find software
updates?
I have a new computer,
what should I do?
What do I need for
a wireless connection?
Is There Wireless
Laptop Network Connectivity On Campuses?
To make the registration
at the forum I press the button "Agree" but
it does not work. Why?
How
can I access the University's network?
The students are enabled to have access to the University's
network in CC labs and in departments' labs. For faculty
and staff the internet connection is available as ethernet
connection in every office.
Where
are the open computer laboratory complexes, and what
are their hours?
In the University there are computer laboratory complexes
located in South, North, Ucaksavar and Kilyos Campuses.
In these complexes, the students make use of 247 computers.
For working hours, please click.
Is
there a limit on how long I can use the internet services?
The daily limit for using Internet services in Computer
Center labs is 90 minutes.
Does
Computer Center provide service to persons with disabilities?
Computer Center supports persons with disabilities by
providing a room called Braille Lab which has adaptive
technology resources in it.
How
do I get my computer connected to the network from my
Dormitory?
There's Internet connection in all dormitories in Bogazici
University which also enables you to connect to the
dormitory network. All you need is a computer with Ethernet
adapter.
Does
Computer Center organize training software programs?
Computer Center organizes programs periodically to train
Bogazici University staff on licensed softwares (Windows,
Internet, Powerpoint, Excel, Word)
For
more information about training please click here.
Where
Can I Access A Printer?
The computer laboratories in the campus also provide
printer service. The students can print their documents
in Computer Center labs with a disposable printing card
for a price determined by Bogazici University. For
further information please click here
What
should I do if I left something in a computer lab?
If you have lost any material, please contact the operators
where you believe you left it. If we find it, it will
be kept in the operators' room. But remember that someone
else can take your material and does not report to the
operators.
How
Do I Access Library Resources from Home?
You can access to the Library electronic services and
electronic references via dial-up services provided
by Bogazici University. You can not use other internet
services in order to reach to the Library.
It is also posiible to access Library resources in the
university network.
Are
There University Computer Usage Policies?
You can find detailed explanations for policies about
computer usage in the Bogazici University computer labs
in URL: http://www.cc.boun.edu.tr/regulation.html
Does
Computer Center provide support for designing personal
Web page?
Computer Center does not provide web design service
for the web pages of departments, staff or students.
But web hosting service for departmental and staff web
pages is supported.
What
is e-mail?
With the development of computer systems, a new way
to a more effective and fast communication is being
searched. After the trials, electronic mail concept
is formed. During the design of this new system; concepts
like envelope, paper, post office, mailbox and the processing
mechanism of the old system are taken into account.
It is running on the same principles with the post office
system that we currently use and the biggest difference
is its speed and being electronic.
Is
there any e-mail service at Bogazici University?
In Bogazici University an e-mail account is assigned
to each student and staff in the name.surname@boun.edu.tr
format. Furthermore, special accounts are given for
various activities.
How
can I obtain an e-mail account?
If you apply personally to Computer Center Information
Desk, you can receive immediately your e-mail account.
Are
there any rules about the usage of these accounts?
Electronic mail service is a service running worldwide.
When you get an account, you set a password for its
security. To keep safe and change this password is a
responsibility that belongs to the user.Please change
your password after your first login and then regulary.
Guessing and finding out the password must be difficult.
E-mail accounts are only assigned for e-mail sending
& receiving, these accounts must not be used for keeping
or storing received e-mails.Quota management prevents
you to allocate more than space allowed for your account.
For this reason, you must regulary empty your account.
Are
the accounts of leaving instructors deleted?
If the instructor states that he will continue to use
his account than his e-mail account will continue.
How
do I find a coworkers address?
If the e-mail address of the person (university staff
or students) you are looking for exists, you can reach
him/her by name.surname@boun.edu.tr.
I
just received a new computer how do I receive e-mail?
You need internet connection(ethernet adapter) and an
e-mail client for this.
How
do I configure my e-mail client and secure POP connection?
Some examples
of configurations depending on the different kinds of
e-mail softwares are given.
How
to configure SMTP authentication ?
Eudora
/ Pdf
Mozilla
/ Pdf
Netscape
/ Pdf
Outlook
Expres / Pdf
Outlook
2000 / Pdf
Outlook
2002-2003 / Pdf
E-mail
Not Being Sent, Why?
This problem might be due to several reasons. Be sure
your LAN connection and your internet connection are
working correctly (to be sure please try to connect
to any website), and your outgoing mail server is specified
correctly.
What
should I do if I still have problems with my e-mail
account?
In that case please contact to Computer Center personally
of fill out the Service Request Form in the address
http://www.cc.boun.edu.tr
, or finally you can make an application of your
problem or your request to Computer Center.
How
do I receive my email from home?
You can use Webmail or any POP3 client (Outlook, Outlook
Express...)to receive your e-mails from home. Information
about these programs is provided in
our website.
How
can I develop a class e-mail list?
After getting all e-mail addresses in your class, you
should develop an e-mail list in your webmail or e-mail
software.
How
Do I Transfer My Address Book(s) To Another Computer?
You can do this by attaching the address book file to
an email message, and saving that attachment from the
received message in your other account or copying it
to your other account or PC.
What
Is Webmail?
WebMail lets you access your BOUN email through almost
any web browser, almost anywhere in the world. The messages
and folders you see in WebMail are stored on the post
office server until you explicity delete and purge them.
When you logout of WebMail, remaining messages and folders
are left on the server. For further information please
click the link http://www.cc.boun.edu.tr/webmail.html
Important Note: After
the first connection to your Webmail account, please
do not forget to set your "Secret Question" and
your answer not to get in trouble if you lost or forgot
your password. "Secret Question" link is found
in "Options" button at the top of the webmail window,
below the "Mail Management" title.
How
to establish a secure connection to webmail service?
In order to implement your e-mail operations by communicating
with the server a secure manner, please follow the instructions
in the link http://www.cc.boun.edu.tr/webmail_security_eng.html.
How
can I change my password?
After logging in your Webmail account, click on "Options"
button. "Password" option is below the "Mail
Management" title.
What
should I do if I forgot my password?
If you filled out the Secret Question part of Webmail
account, connect the Webmail
and choose "Forget Your Password" link and follow
the instructions.
If your personal informations
are set in Computer Center Database, please call the
Computer Center System Administrators. They will check
your identity by asking you some questions about you
from the database. If you answer them correctly, they
will supply you a new password.
If you did not fill out the Secret Question part and
your personal data does not exist in Computer Center
Database, you should directly apply to Computer Center
in South Campus with your BU identity card to get your
new password.
Can
I change or get my password by phone?
If your personal informations
are set in Computer Center Database , you can call the
Computer Center System Administrators and change or
get your password by phone. They will check your identity
by asking you some questions about you from the database.
If you answer them correctly, they will supply you a
new password.
I
couldn't find my name on Student Search, why?
If you didn't have a Bogazici University e-mail account,
your name wouldn't appear on that search. To obtain
an e-mail account you shall apply personally to Computer
Center in South Campus.
Do
my personal informations exist in Computer Center Database?
If you already completed and replied the data form sent
by Computer Center, your personal informations exist
in Computer Center Database.
How
Do I forward my e-mails to my account other than Bogazici
University?
After logging in your Webmail account, please choose
"Options" link at the top of the window.
Click on "Mailbox Redirect" link below
the "Mail Management" title. Write
the e-mail address that you prefer your e-mails to be
posted, enter your password, then click "Submit".
What
is Quota?
Each account of our university has a quota. Quota states
the maximum capacity (MB) of an account that e-mails
are received and kept. This capacity is 10 MB for students,
30 MB for staff and 50 MB for instructors. This amount
does not affect the number of receivable e-mails. The
quota gets full when e-mails arrive and is gets free
when user takes e-mails to his own computer or delete
them.
How
can I check the quota of my account?
When you connect to your webmail account, you will find
a line informing your quota above the screen.
What
happens when quota is full?
When quota is full, e-mails that were sent to you return
to the sender with an error message reporting that your
quota is full.
Is
there any warning about over-quota?
Yes, when your capacity exceeds 85%, then an e-mail
warns you about the situation.
Why
is there a quota application?
Although quota capacity changes in systems, quota application
is available in all electronic mail systems. The storage
allocated for users is constant as MB. Unless the quota
application is applied, users who do not use their accounts
for a long time or users who use their accounts as e-mail
stores unconsciously, fill the general area in which
the e-mails are found. As a result, the general posting
system returns each mail coming to each user as their
individual e-mail account is filled, all users take
disadvantage of this situation and mail server is down.
How
is the quota capacity determined?
The disk capacity of the server and the present and
forecasted users are compared by system administrators
and the optimum capacity for a person is determined.
Which
e-mail software should I use?
"Outlook Express" is a software that is bundled Microsoft
Operating Systems which is already present at computers
of PC Users, furthermore, during the installation of
Office programs "Microsoft Outlook" can also be installed
which is a more advanced version. These two can be both
used for e-mail.
Since Microsoft Products are licensed for our University,
they need to be recommended. But both these two software
are the direct targets of e-mail viruses and by infecting
these software, viruses affect the systems and spread
out. If you are using any of them, you must definitely
use BU secure e-mail system. If you use another e-mail
system then you must use an antivirus software with
its latest update done and you must also be careful.
If you don't need to use the other components of these
two software (such as Calendar, Communication, Tasks
etc.), we recommend you another software named "Eudora"
which can be used as a shareware and which is very hard
to be infected.
What
is SPAM?
In fact SPAM is a slang word that means "solicited commercial
e-mail (UCE) or unsolicited bulk e-mail" Its explanation
is e-mails that are received although it is not requested
or being unable to prevent receiving them.
Why
is there SPAM?
Generally SPAM is done because of commercial purposes
and realized by the people who aim to win money or sell
you something when you open the e-mail and click somewhere.
Furthermore, unreasonable and nonsense SPAMs are also
present created by ill-fated people.
Is
our University be targeted by SPAM?
Yes, our University has a system that has thousands
of e-mail accounts and is a favorite target of SPAM
mails.
Does
our university produce SPAM?
Yes, some users from our University send these kinds
of e-mails stated above, especially at evenings or weekends,
and make our University a SPAM creator zone.
Who
can do what in SPAM subject?
It is very easy to fight against SPAMs in systems that
have small number of accounts. Firstly, all e-mails
are received by a single person and that person decides
if that e-mail is a SPAM or not by scanning its content.
But, in our University, approximately 2 e-mails are
received in each second and in such a huge system it
is practically impossible to realize this process by
human power. Systems that make this process automatically
are not preferred by our University since they can also
eliminate some non-SPAM e-mails as they were SPAM mails.
As a solution, Computer Center aims to prevent SPAMs
which targets all users of the University. To realize
this matter, some warnings are available but it cannot
be prevented until the SPAM starts to spread among the
system. Such a SPAM is stopped and cleaned when it is
realized but some amount of distribution happens until
it is noticed. Within the University, the determination
of the e-mails which do not target the general but the
individuals is impossible. You must stop these kinds
of e-mails by automatic deletion or junk mail options
of your e-mail software. In such a situation it is possible
to interpret on what to do and not to do by thinking
the Computer Center like "Post Office" and your account
like your "Post Box".
To filter spam
please have a look at this documents
What
is a Computer Virus?
Computer Virus is a little software but it is oriented
for a specific purpose. It goes into the computers without
the permission of the user and acts for its own purpose.
What
kinds of viruses are present?
Virus can be identified as a very broad concept. Formerly,
virus software was very simple, today very-well developed
different virus software attacks the computers worldwide.
Generally, virus software can be classified as file
viruses, operating system viruses, e-mail viruses, worms,
Trojans and more various kinds.
How
do viruses infect?
Types of virus infection;
Use of infected files,
Use of infected floppy,
Trying to start-up from a virused
floppy disk left inside after switching-on
E-mail,
File sharing on local network.
What
kind of harms viruses can cause?
Viruses cause different kinds of harms according to
their type. For example, file viruses (differs to its
type) infecting some certain files cause them to malfunction.
Operating system viruses damage the operating system
and this damage can reach up to the loss of all files
found in computer. Trojans can cause the control of
your computer by another person and transfer of your
all data to outside. E-mail viruses infect e-mail software,
copies many from itself and by using your system it
sends infected e-mails to everybody which has address
on your system from you and everybody which also has
address on your system. It also can send your important
files via e-mail.
What
is a Trojan horse program?
A type of program that is often confused with viruses
is a 'Trojan horse' program. This is not a virus, but
simply a program (often harmful) that pretends to be
something else.
For example, you might download what you think is a
new game; but when you run it, it deletes files on your hard drive. Or the
third time you start the game, the program E-mails your saved passwords to
another person.
Note: Simply downloading a file
to your computer won't activate a virus or Trojan horse;
you have to execute the code in the file to trigger
it. This could mean running a program file, or opening
a Word/Excel document in a program (such as Word or
Excel) that can execute any macros in the document.
What
is a Worm?
Worms are described by some antivirus researchers as
similar to viruses in that they make copies of themselves,
but different in that they need not attach to particular
files or sectors at all. Once such a worm is executed,
it seeks other systems - rather than parts of systems
- to infect, then copies its code to them in such a
way as to have the code execute directly from memory.
This form of 'classic worm' is still very rare, with
the 'Morris worm' (or 'The Internet worm') of November
1988 the best known of a small number of examples. More
recently the term 'worm' has been taken to mean 'a virus
that replicates across a network link', with the most
common usage applied to viruses that send many copies
of themselves out attached to the infected user's e-mail.
What
must be done in order to avoid viruses?
In order to be protected from viruses two software must
be used simultaneously. First one is an antivirus software
and protects your computer against viruses, it prevents
the movement of these viruses among files and cleans
them. Secondly, security software must be used. Some
viruses aims to access your computer from outside and
can enter your computer via network, your antivirus
software can struggle with this but installing a security
software and preventing all of them to access your computer
would be much safer. Furthermore, by this software you
can also prevent malicious people who want to access
your computer.
Where
can we obtain Antivirus and Security software?
Our University always provides licensed antivirus and
security software. You can access these software from
the License Server that is already present at our University
Network.
Where
can I find the latest news about viruses?
You can check for virus information at:
Symantec Virus Information Center
- http://www.symantec.com/avcenter
Which
licensed software are available at our University?
These software are:
Whole software of Microsoft Corporation
SPSS
Symantec (antivirus and client
firewall)
Matlab
as licensed at our University.
Where
can I find software?
You can access them from the server named license
which is at the University network.
How
can I access License server?
If your computer works with an automatic IP you must
search as "license" on license network in order
to access the server.
If there is no automatic IP, firstly you must define
193.140.192.99 as Wins Server. To enter the Server
it is enough to type "bounlicense" as username,
there is no password. In each file, special information
is present about installation if needed.
What
is software update?
All software programs will have bugs that can result
in program craches. Applying the update will reduce
such occurrences and so improve your experience the
program. A software update will modify your current
installation of the software to the latest release.
Where
can I find software updates?
You can update your software with
SUS-Software Update Services.
I
have a new computer, what should I do?
If there is no technician in your department, please
ask your department secretary for making an application
of your request to Computer Center or to fill out the
Service Request Form in the address http://www.cc.boun.edu.tr
What
do I need for a wireless connection?
In order to use wireless ethernet connection you neeed
a computer with a wireless ethernet adapter. If you
will buy a new adapter, we advise you to buy Cisco,
because the nodes that we have are Cisco and a Cisco
wireless ethernet adapter directly capture their nodes
while others need to be configured according to their
software requirements.
For a working wireless connection you need to be at
a maximum 50 meter direct distance from a wireless connection
node. Your wireless network adapter must be inserted
and configured correctly according to its manual. Your
computer TCPIP configuration must be all automatic mode.It
is your responsibility to configure your wireless adapter.
Is
There Wireless Laptop Network Connectivity On Campuses?
Yes, this service is available in;
South Campus: Teras Canteen, Rectorate Building,
Engineering Faculty Building Roof, Engineering Faculty
Building 3rd floor
North Campus: Library and Science and Engineering
Laboratory Building Chemical Engineering Classroom.
To
make the registration at the forum I press the button
"Agree" but it does not work. Why?
The reason can be a firewall or personal computer settings.
Close temprorary your firewall or reduce the security
settings of your Internet browser and try again.
Bogazici University
Computer Center - 34342 Bebek, Istanbul
(0212) 3594700-3596445 
